Privacy Policy

Kugs Corporation (hereinafter referred to as "the Company") complies with the Personal Information Protection Act and other relevant laws, and safely protects personal information related to installation quotation inquiries, consultations, and partnership inquiries received through the Kugs world website (hereinafter referred to as "the Site"). The Company discloses the following information regarding personal information processing.

• Article 1 (Items of Personal Information Collected and Collection Method)

  • 1.

    Collected Items The Company may collect the following personal information.

    • 1)

      When inquiring about installation quotes/consultation

      • •

        Required Items: Name, contact information (mobile number), vehicle information (license plate number, car type, model, color, etc.)

      • •

        Optional Items: Email, address, residential area, cafe nickname, available visit date, and other information voluntarily entered by the user

    • 2)

      When inquiring about partnership/collaboration

      • •

        Required Items: Name, contact information (mobile number), email

      • •

        Optional Items: Inquiry details, etc.

    • 3)

      Information that may be automatically generated/collected during website use

      • •

        IP address, cookies, access logs, device/browser information, etc.

  • 2.

    Collection Method

    • •

      Quote/Inquiry form within the Site

    • •

      When provided directly by the user via telephone, SMS, messenger, KakaoTalk channel, SNS DM, etc.

    • •

      Automatic collection through log analysis tools, statistical tools, etc.

• Article 2 (Purpose of Collection and Use of Personal Information)

  The Company uses the collected personal information only within the scope of the following purposes:

  • 1.

    Providing consultations/quotes for new car packages and installation

    • •

      Consultation and quote guidance for new car packages (tinting, PPF, glass coating, etc.)

    • •

      Consultations and scheduling through external channels such as KakaoTalk

    • •

      Verification of basic information for proceeding with installation services

  • 2.

    Customer Management and Complaint Resolution

    • •

      Managing inquiry history and customer response records

    • •

      Handling complaints/inquiries related to service use and providing follow-up care

  • 3.

    Processing Partnership/Collaboration Inquiries

    • •

      Reviewing partnership feasibility

    • •

      Contacting regarding collaboration and conducting internal reviews

• Article 3 (Retention and Use Period of Personal Information)

  • 1.

    The Company will destroy personal information without delay after the purpose of collection and use is achieved, unless a separate retention period is required by law or separate consent is obtained from the user.

  • 2.

    The general retention periods are as follows:

    • •

      Installation quote/consultation information: Destroyed after retention for up to 3 years from the end of the consultation.

    • •

      Partnership inquiry information: Destroyed after retention for up to 3 years from the end of the consultation.

    • •

      Records of consent for marketing/event information: Retained until consent is withdrawn, then destroyed.

    • •

      Access logs, IP, etc.: Follows the period prescribed by relevant laws (e.g., communication confirmation data).

  • 3.

    However, in the following cases, information may be retained until the reason ends:

    • •

      When necessary for dispute resolution in the event of a dispute.

    • •

      When retention for a certain period is required by relevant laws.

• Article 4 (Provision of Personal Information to Third Parties)

  • 1.

    In principle, the Company does not provide users' personal information to third parties.

  • 2.

    Exceptions apply in the following cases:

  • 3.

    When the user has given prior explicit consent for third-party provision.

  • 4.

    When requested by investigative agencies or courts through legal procedures based on laws.

  • 5.

    When deemed urgently necessary for the protection of the user's life, physical safety, or property.

  • 6.

    Should a situation arise requiring third-party provision, the Company will:

  • •

    Notify in advance about the recipient, purpose, items provided, and retention period, and obtain separate consent before provision.

• Article 5 (Entrustment of Personal Information Processing)

  • 1.

    The Company may entrust part of the personal information processing tasks to external companies for Site operation and system management, and safely manages and supervises them according to relevant laws.

• Article 6 (User Rights and How to Exercise Them)

  • 1.

    Users may request access to, correction, deletion, or suspension of processing of their personal information at any time.

  • 2.

    The exercise of these rights can be requested through methods set by the Company (writing, email, telephone, etc.), and the Company will take action without delay.

  • 3.

    If a user requests deletion or suspension of processing, information required to be retained by law will not be deleted immediately but will be stored separately and destroyed after the legal period ends.

  • 4.

    Personal information of children under the age of 14 is not separately collected or processed, and users in this age group should not submit personal information without parental consent.

• Article 7 (Procedures and Methods for Destruction of Personal Information)

  • 1.

    Destruction Procedure

    • •

      Personal information that has achieved its purpose of collection and use is stored for a certain period according to internal policies and relevant laws, then destroyed.

    • •

      Personal information that has exceeded its retention period or achieved its processing purpose is destroyed without delay.

  • 2.

    Destruction Method

    • •

      Electronic file format: Permanently deleted using technical methods that make recovery or reproduction impossible.

    • •

      Paper documents: Destroyed by shredding or incineration.

• Article 8 (Measures to Secure the Safety of Personal Information)

  The Company takes the following measures to secure the safety of personal information:

  • 1.

    Management and minimization of access rights

  • 2.

    Encryption of passwords and key information

  • 3.

    Installation of security programs and periodic inspections

  • 4.

    Training and management of employees handling personal information

  • 5.

    Other safety measures required by relevant laws

• Article 9 (Privacy Officer and Contact Information)

  The Company is responsible for overseeing personal information processing and has designated a Privacy Officer as follows to handle inquiries, complaints, and damage relief:

  • •

    Privacy Officer: Gyu-nam Choi

  • •

    Position: Team Leader

  • •

    Contact: 010-8886-8420

  • •

    Email: kyu@acol.co.kr

• Article 10 (Amendment of Privacy Policy)

  • 1.

    This Privacy Policy may be modified according to changes in relevant laws, government policies, or internal company policies.

  • 2.

    In the event of changes, the Company will announce the revised content and effective date through the Site.

• Appendix ① This Privacy Policy will come into effect from [Effective date].